Shipping and Return Policy
Most packages will be shipped within 48 hours of your purchase (excluding weekends and holidays). USPS Priority Mail is my preferred shipping method. Most jewelry can be shipped for $6.00 with an average 2-3 day delivery window. Insurance for packages with a value up to $100 is optional, however I cannot be held responsible for packages lost in the mail when insurance has not been purchased. Insurance is required for any package with a value of $100 or more, and is included in the shipping on your checkout page. If you have any questions about these shipping policies, please email me .
I want you to be happy with your purchase. Please contact me at chestnuthilldesigns.com@gmail.com or 203-888-0608 if there are any problems with your purchase. All items come with a 10 day money back guarantee (return postage is not refundable), provided the item has not been worn or used. Please contact me with your concerns and to arrange your return, with a copy of your original receipt.
Any item damaged as a result of misuse or neglect will not be refunded. I can, however repair your damaged item for a nominal labor charge, and replacement of any missing components, if available.
Unfortunately, due to the extremely high instances of overseas fraud, Chestnut Hill Designs reserves the right to refuse any order it suspects to be fraudaulent in nature. At this time, any overseas purchases will be considered on a case-by-case basis. Additionally, the customer accepts all risks associated with any overseas shipments. Chestnut Hill Designs will not be responsible for any lost or damaged packages (due to the inability to insure), and we will not mark any customs forms as "gift" or "sample". All shipping charges, customs and duties are the sole responsibility of the customer.
|
